Rude Can Lead to Ruin: A Lesson in Going Off on a Customer in Today’s Social Media World
7 min readApr 7, 2018
Jackie, the manager of the Fan Tang Chinese restaurant in Albuquerque was about five minutes into her tirade when I interrupted her the second time.
“You know you’re arguing with a customer, right? You know that you’re telling me that I’m wrong about your food, right? You do understand that how you feel about how…