by Stoica Ionela on Unsplash

“Everyone Else is Doing It” Is NO Justification for Gouging Your Customers

Donna (not her real name) smiled. I could feel my neck muscles tighten. We were sitting in relative privacy in my bank branch’s conference room. Not real privacy, it’s all glass, so the tellers I’ve known for years could see me gesticulate.

I was doing a lot of that.